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About

Analyst.
Founder.
Human.

Mohanth Palem — Business Analyst based in Newport, Wales
The short version

I make things work when they don't.

I'm a Business Analyst based in Newport, Wales. My job is to walk into organisations where something isn't working — a process, a system, a workflow — understand it properly, and then fix it. Not on paper. Actually fix it, with real people using it every day.

I've done this at FareShare Cymru, where I led the digitalisation of their entire warehouse and compliance operation. And I've done it for myself, building two companies and a live SaaS platform from nothing.

Where I'm from

India to India, via everywhere else.

I grew up in India, studied Mechanical Engineering at MITS Madanapalle, and started my career at Cognizant in Bengaluru — where I learned what it actually means to work at scale in a global enterprise environment.

I moved to the UK to study my MSc in Business Management at Cardiff University, graduated with a Merit, and decided Wales was where I wanted to build something. Newport has been home since.

How I think

Systems first. Always.

I don't believe in one-off fixes. Every problem I work on gets a system behind it — something repeatable, scalable, and designed to keep working after I've left the room.

That's true whether I'm mapping compliance workflows for a charity, designing user journeys for a SaaS product, or helping a small business stop losing leads because they have no follow-up process.

The tool changes. The thinking doesn't.

Beyond the day job

I build companies on the side.

I run INSYNERA — a UK technology company that builds web platforms and digital systems for businesses. And I built VoyagerOn Abroad — a live career intelligence platform for international graduates in the UK, integrating real-time Home Office sponsorship data.

Both started from a problem I noticed. Both are live. Neither has external funding. That's how I like it.

Experience

Where I've been.

Sep 2025 — Now
Business Analyst — Digital Transformation
FareShare Cymru · Cardiff, Wales
Brought in to analyse and digitalise operations across a major UK food redistribution charity. Owned the full BA lifecycle — requirements gathering, gap analysis, functional specifications, Power Apps delivery, UAT and adoption. Four operational areas transformed in seven months.
75% ops reduction 100% digital compliance 7 month delivery
Apr 2026 — Now
Founder & CEO
INSYNERA LTD · South Wales, UK
UK technology company delivering custom web platforms, digital systems and automation tools for SMB clients. Leading product delivery, client relationships and a remote development team across the UK and India.
Jul 2025 — Now
Founder & Product Owner
VoyagerOn Abroad · South Wales, UK
Built a live career intelligence platform for international graduates in the UK. Integrated real-time Home Office sponsorship data to solve a genuine gap in the market. Solo build — six months from validated problem to live product.
Live platform 6 months to MVP
Oct 2024 — Jul 2025
Operations & Recruitment Support Associate
Amazon UK · Greater Bristol Area
Managed recruitment operations and onboarding workflows in a high-volume environment. Delivered performance reporting and identified process bottlenecks across daily operational workflows.
Jan 2023 — Sep 2023
Program Analyst Trainee
Cognizant · Bengaluru, India
Analysed operational data for enterprise technology platforms, built SLA compliance dashboards, and identified root causes of recurring service issues. Implemented process changes that reduced repeat support tickets by 15%.
15% ticket reduction
How I work

Things I actually
believe in.

01
Ownership over involvement
Anyone can attend the meeting. I'd rather own the outcome. I don't measure my contribution by hours in a room — I measure it by whether the thing actually works at the end.
02
Clarity over complexity
Requirements that no one can understand are just expensive documentation. I write things that developers can build from and that stakeholders can sign off on without needing a translator.
03
Build for the people using it
The best system is the one people actually use. I've worked with warehouse teams who aren't comfortable with technology. If the system doesn't work for them, it doesn't work. Full stop.
04
Honesty over comfort
I'll tell you when something won't work, when the scope is wrong, or when there's a better way. That's not difficult — it's just what good analysis looks like.
Education

Academic
background.

MSc Business Management
Cardiff University, Wales, UK
2023 – 2024 · Merit
Strategic Decision Making · Managing People · Analysing Financial Performance · Global Marketing · Business in Action
B.Tech Mechanical Engineering
MITS Madanapalle, India
2018 – 2022 · First Class Honours
Engineering fundamentals with a focus on systems, manufacturing and operational principles — the original training ground for thinking in processes.
Credentials

Certified in
what matters.

Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft
Microsoft Certified: Power Platform Fundamentals
Microsoft
Microsoft SQL for Beginners
Microsoft
Introduction to CBAP
SkillUp · Dec 2025
Foundations of Project Management
Google · Dec 2024
Let's talk.
You've spent time here. That means something. Drop me a message.